FAQs

 

How do I withdraw (Cancel) Enrollment?

Message us through the parent portal “message us” feature HERE as your official written notice. Your child is considered an active student in the class you registered in until you send us this written withdrawal notice (30 Day Notice). The withdrawal must be in before or by the 1st day of a month to be have your child withdrawn for the following month (No Exceptions). All remaining tuition due, including your final months charges, will be charged in advance the day your written withdrawal notice is recieved and processed.

EXAMPLE: Written withdraw by January 1st and your child will be withdrawn from their class for February and you will not be charged tuition for February.

If CSA does not receive a written withdrawal notice you will be responsible for continued monthly tuition (No Exceptions).

When do classes begin and end?

CSA Kids is proud to offer Flexible Classes with Recurring Monthly Tuition. You may register your child for classes at any time. Classes are year-round! There is no long term commitment. Recurring monthly tuition continues until a 30 day withdrawal notice is received. Once registered, your child will begin on the next class day, and the first months tuition will be prorated if starting after the beginning of the month.

Does CSA Kids offer Trial Classes?

There are no trial classes. However, within 24 hours after your FIRST class call (608) 756-0444 and you will receive a refund for that classes tuition. No other refunds, or credits. The Annual Family Membership Fee is non-refundable. Money Back Guarantee does not apply for day camps or drop in classes and clinics.

What does my child wear at CSA Kids?

Gym Based Classes: Leotard or shorts and t-shirt without zipper or buttons. Gymnastics shoes are best, but cotton socks or bare feet are acceptable. Dancers: Dance performance leotards are not required. No loose fitting clothes allowed. Athletic shorts and tank are preferred. Dance shoes are required for all dance classes except Poms. Poms classes require indoor tennis shoes. Pom Poms are required upon enrollment in the Poms class. All Students: Leave jewelry and valuables at home.

What is the $75 Membership Fee?

All CSA Kids enrolled families are automatically members! This fee is due upon class registration and annually on your anniversary. This fee is due per family and not per student. If you are not enrolled in classes, the fee will not be charged again until you re-enroll in classes at CSA Kids. This fee is non-refundable.

How does my child transfer classes?

Transferring classes within the same program is possible as long as there is a vacancy in the class you desire; transfers will only be allowed at the beginning of a month. There are no refunds or credits for withdrawing from a class or for changing from one class to another mid-month. ONCE ENROLLED, YOU ARE IN CLASS FOR THE ENTIRE MONTH regardless of attendance, except for Medical Reasons.

Are there Day Camp Refunds and Credits?

All families must provide notice by Friday at 5pm the week BEFORE a registered camp week begins. Once the camp week begins, refunds and credits will not be given. This can be done by either phone or email to drop days of registered camp. No changes once the camp week has begun.

Are there makeups for missed classes?

There are no make ups or credits for a missed class or day camp. CSA reserves the right to cancel classes. We do not have make up classes for closing due to weather.

How does Monthly Tuition Work?

Monthly tuition is based on calendar month. Class weeks can vary between 3-5 monthly, but averages out over the course of the year. For your convenience, monthly enrollment continues until we receive a written 30 day withdrawal notice via the "message us" feature inside your parent portal. Monthly tuition is due by Auto Pay on the 1st of each calendar month. Auto Pay is required.

What if my child has a medical reason for dropping a class?

For medical situations validated by a written acknowledgment from a licensed medical practitioner you will be granted a tuition credit prorated from THE DATE WE RECEIVE THE WRITTEN ACKNOWLEDGEMENT. A retroactive request for medical credit cannot be granted, as it eliminates our opportunity to fill your vacated class spot.

Payment / Auto Pay

There is a $75 Annual Family Membership Fee due at the time of registration and annually thereafter. Monthly tuition is paid in full upon enrollment. Student is assumed to continue enrollment until at which time CSA Kids receives a written 30-day termination request (to withdraw, please message us in the parent portal). CSA Kids will obtain your credit card, debit card, or checking information at the time of registration. Auto payments will be recovered by Automatic Check Withdrawal (ACW), Automatic Debit Card Withdrawal (ADC), or Automatic Credit Card (ACC). There is a $35.00 returned check charge for any checks returned by the bank for any reason. There is a $35 NSF Fee for every declined credit card transaction.

CSA Kids Policies + Agreements.

All active CSA Kids students and event attendees must agree to our current policies and agreements. These policies can be found from within your parent portal.